ALLPLAN Deutschland GmbH
 

CUSTOMER SUCCESS OPERATIONS MANAGER (All Genders)

  • ALLPLAN Slovensko s.r.o.
  • Bratislava
  • Presence / Mobile
  • Fulltime
  • Monthly salary: 2,500 EUR
  • published till: 2024-06-02
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YOUR FUTURE WITH ALLPLAN

ALLPLAN is a global provider of BIM design software for the AEC industry. True to our “Design to Build” claim, we cover the entire process from the first concept to final detailed design for the construction site and for prefabrication. Allplan users create deliverables of the highest quality and level of detail thanks to lean workflows. ALLPLAN offers powerful integrated cloud technology to support interdisciplinary collaboration on building and civ il engineering projects. Around the world over 600 dedicated employees continue to write the ALLPLAN success story. Headquartered in Munich, Germany, ALLPLAN is part of the Nemetschek Group which is a pioneer for digital transformation in the construction sector.

Start your career at ALLPLAN now! 

YOUR TASKS

 
  •  Deliver extraordinary experiences through clear and timely communication and support.
  • Partner with Allplan’s Product Management, Sales Operations, Salesforce, Business Intelligence, Sales, Technical Services,
  • Professional Serives and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end-user level, especially as it relates to customer workflows and processes.
  • Implement MVP customer health dashboard in Power BI with support from sales op
  • Provide business intelligence reporting on customer health, aggregate trends and the CS function’s performance.
  • Select CS platform and manage CSM enablement (i.e. providing support to CSMs in getting the most out of the tools)

YOUR PROFILE

 
  • 4 + years of professional experience in customer success.
  • Analytical skills adn mind with clear decision-making skills
  • Churnzero, Gainsight or similar product knowledge – ability to be a subject-matter-expert.
  • Outstanding discovery and listening skills.
  • Ability to connect and build meaningful relationships.
  • Confidence to act and drive positive outcomes.
  • Exceptional computer skills, including Microsoft Office Suite.
  • Excellent communication skills, written and verbal.
  • Comfortable learning new technology.   
  • Ability to speak, write and communicate fluently in English required, German desirable

WE OFFER YOU

  • Flexible working hours with 5 extra vacation days
  • Language courses and professional courses
  • Employee retention program full of different bonuses for your work and life anniversaries
  • Fully paid meal allowance even during your vacation or sickness
  • Free access to LinkedIn Learning on your private account
  • MultiSport card, sport events and teambuildings
  • Possibility to work from home
  • Parking spaces and very good public transport connections
  • Modern working environment without dress code

YOU AND US

We look forward to receiving your documents (CV, cover letter and possibly references) indicating your next possible start date and your salary expectations via our job portal.